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Can I contact the TSC Webstore?

Yes, you can contact us via our contact us form, by clicking this link. You can also contact us during our customer service hours on, Tuesday and Friday between the hours of 10 AM - 12 PM Eastern Time.

 

Can I pay using a debit card?

Yes, debit cards are processed the same way as credit cards.  Remember that when using either a credit or debit card, we require you to provide the 3 or 4-digit card code verification number located in the signature block on the back of the card.

 

I am trying to order online with my debit card but it is being declined, but I know my card is fine, what do I do?

If you are ordering and you are certain your card is fine, please be sure to check that the name and address you are entering into the billing information matches the name and address on your card. 

 

What is the purpose of requiring the 3 or 4-digit card code verification number?
There is only one purpose to requiring the card code: extra security.  It provides added security to our customers and to our store.  It prevents both parties from becoming victims of fraud and the frustration of the complications that follow.  More importantly, it protects our customers from identity theft by ensuring that the customer must physically possess the card in order to make a purchase.

 

 

Can I change my Email and Password?
Yes.  Click on the My Account link on the top right hand corner of the page.  Upon loading, locate the Your Account Details link, which is both in the center of the page or on the Manage Account sidebar to the right of the page.  Once you have accessed the account details page, you can easily change your password.

 

How do I view my Order History?
Click on the My Account link on the top right hand corner of the page.  Upon loading, locate the View Order Status link, which will allow you to see all placed orders.  Alternatively, you can view all your completed orders by clicking the Completed Orders link in the My Account section.

 

Can I ship a product to someone else?
Yes.  During checkout you have the option of editing or adding the shipping address of your purchase.  We want to provide our customers the option of purchasing products as gifts for friends and family across the globe.

 

How do I track my package?
We are happy to provide our customers with the option of tracking their packages from our store to their front door.  However, the only way to be able to track your product shipment is to select the UPS/FedEx shipping method during checkout.  If you choose the USPS shipping option, no tracking number will be provided.
There is no tracking on International Shipments.  Once your package(s) is registered with UPS/FedEx, a tracking number is assigned.
To find the tracking number for your package:

  • Click on the My Account link at the top of any page of the online store.  Upon loading, click on the View Order Status link that appears on the page.
  • When the page loads, locate your order and click on the View Order Details button for that particular order.
  • Scroll to the bottom of the page containing your order's details in order to find the tracking number for your order.
  • If you click on the UPS/FedEx tracking number link, you will be taken to the UPS/FedEx track shipment page to view the location of your package.

 

How do I change the address for an order?
To change the shipping address of an order that has already been placed please the WebStore Team at 212-541-6300.

 

Do you ship to P.O. boxes?
Times Square Church utilizes the United States Postal Service as our main shipping provider.  We only offer shipping to P.O. Boxes located within the United States.

 

Do you take international orders? 
We are happy to provide international shipping. However, the Times Square Church WebStore has the following restrictions on international shipping:

    • Due to credit card restrictions and uncertainty in the various mailing systems used around the world, we do not guarantee international shipments and are unable to ship to every country.
    • Rates are based on weight, region, and country.
    • Tracking is not available for international shipping when products are shipped through the United States Postal Service and its overseas partners.

 

How do I initiate a return or refund?
Please call us at 212-541-6300 or submit a contact us form. We will process any returns or refunds upon receiving your request.  If we shipped the wrong product or a product is defectious, we will gladly replace the product.  If you decide you do not want a product you purchased, we will refund your money once we have received the product back, less the shipping and handling fees.  Please allow 2 weeks for processing.